Discovery Village at the West End

Is Discovery Village at the West End in Richmond licensed by Virginia?

Yes -- Discovery Village at the West End at 2422 University Park Boulevard in Richmond holds an active 2-year license from the Virginia Department of Social Services, facility no. 1104885, valid until Mar 16, 2028 for up to 105 residents.

A regular license runs 12 months or more and is issued to facilities found in substantial compliance; the length printed on it (2-year license) is set by the department, and the facility still gets at least one unannounced inspection every year.

What care is Discovery Village at the West End licensed to provide?

Discovery Village at the West End's license covers both residential living care and assisted living care, with a special care unit for residents with serious cognitive impairment; the VDSS record also notes non-ambulatory residents accepted.

Ask which assessed needs would require a move, and get the answer in the resident agreement. See how the two levels differ and special care unit staffing rules.

What have VDSS inspectors found at Discovery Village at the West End?

VDSS has posted 35 inspections of Discovery Village at the West End from 2021 to 2026: 15 found at least one violation and 19 were complaint-related, and the latest, on Sep 3, 2026, cited 0 standards.

What inspectors wrote since mid-2024

Feb 17, 2026 (renewal):

• 990 plan for resident emergencies and practice exercise: Based on a review of the facility requirement, the facility failed to have a written plan for resident emergencies.
• 450 individualized service plans: Based on a review of the resident records, the facility failed to ensure that a resident’s Individualized Service Plan (ISP) be reviewed and updated every 12 months and/or as needed for a significant change in the resident’s condition.
• 970 fire and emergency evacuation drills: Based on a review of the facility requirement, it was determined that the facility did not ensure that fire and emergency evacuation drill frequency and participation shall be in accordance with the current edition of the Virginia Statewide Fire Prevention Code (13VAC5-51).
• 440 uniform assessment instrument (uai): Based on a review of the resident records, the facility failed to ensure that a Uniform Assessment Instrument (UAI) in accordance with Assisted Living Facilities (22VAC30-110).

Plus 1 more standard cited at this visit.

Jul 16, 2025 (other, complaint-related):

• 110 staff general qualifications: Based on a review of documentation and interviews, it was determined that the facility did not ensure all staff shall be considerate and respectful of the rights, dignity, and sensitivities of persons who are aged, infirm, or disabled.

Quoted text is the first sentence of each finding on the VDSS record; plans of correction are not posted online.

How does Discovery Village at the West End compare with similar-sized facilities in Henrico County?

Discovery Village at the West End ranks 12th by capacity among 47 licensed facilities in Henrico County (county median 60, regional median 18.5), so it is larger than the typical Richmond-area facility; since October 2024 it has had 12 inspections, 2 with violations.

Who can help with a concern about Discovery Village at the West End?

For Richmond the closest hospital in the state directory is Bon Secours St. Mary's Hospital, and the free aging agency and ombudsman for Henrico County is Senior Connections, The Capital Area Agency on Aging at 804-343-3000.

Licensing complaints go to VDSS at 1-800-543-7545; suspected abuse to APS at (888) 832-3858. More local contacts are on our Henrico County page.