Hanover Manor

Is Hanover Manor in Ashland licensed by Virginia?

Yes -- Hanover Manor at 809/811 Thompson Street in Ashland holds an active 1-year license from the Virginia Department of Social Services, facility no. 1105058, valid until May 30, 2027 for up to 80 residents.

A regular license runs 12 months or more and is issued to facilities found in substantial compliance; the length printed on it (1-year license) is set by the department, and the facility still gets at least one unannounced inspection every year.

What care is Hanover Manor licensed to provide?

Hanover Manor's license covers both residential living care and assisted living care, with no special care unit, so it does not operate a secured dementia unit; the VDSS record also notes non-ambulatory residents accepted.

Ask which assessed needs would require a move, and get the answer in the resident agreement. See how the two levels differ.

What have VDSS inspectors found at Hanover Manor?

VDSS has posted 7 inspections of Hanover Manor from 2022 to 2025: 4 found at least one violation and 3 were complaint-related, and the latest, on Mar 7, 2025, cited 4 standards.

What inspectors wrote since mid-2024

Mar 7, 2025 (monitoring):

• 1110 appropriateness of placement and continued residence: Based on a review of resident records the facility failed to ensure that six months after placement of the resident in the safe, secure environment and annually thereafter, the licensee, administrator, or designee shall perform a review of the appropriateness of each resident's continued residence in the special care unit.
• 440 uniform assessment instrument (uai): Based on a review of resident records the facility failed to ensure that for private pay individuals, the assisted living facility shall ensure that the uniform assessment instrument (UAI) is completed as required by 22VAC30- 110.
• 950 emergency preparedness and response plan: Based on a review of facility documentation the facility failed to ensure a semi-annual review on the emergency preparedness and response plan for all staff, residents, and volunteers, with emphasis placed on an individual's respective responsibilities.
• 680 administration of medications and related provisions: Based on a review of resident records and a medication pass observation the facility failed to ensure that medications shall be administered in accordance with the physician's or other prescriber’s instructions.

Quoted text is the first sentence of each finding on the VDSS record; plans of correction are not posted online.

How does Hanover Manor compare with similar-sized facilities in Hanover County?

Hanover Manor ranks 4th by capacity among 22 licensed facilities in Hanover County (county median 8, regional median 18.5), so it is larger than the typical Richmond-area facility; since October 2024 it has had 1 inspections, 1 with violations.

Who can help with a concern about Hanover Manor?

For Ashland the closest hospital in the state directory is Bon Secours Memorial Regional Medical Center, and the free aging agency and ombudsman for Hanover County is Senior Connections, The Capital Area Agency on Aging at 804-343-3000.

Licensing complaints go to VDSS at 1-800-543-7545; suspected abuse to APS at (888) 832-3858. More local contacts are on our Hanover County page.