Is The Crossroads at Bon Air in Richmond licensed by Virginia?
Yes -- The Crossroads at Bon Air at 9100 Bon Air Crossings Drive in Richmond holds an active 2-year license from the Virginia Department of Social Services, facility no. 1104508, valid until Mar 10, 2027 for up to 120 residents.
A regular license runs 12 months or more and is issued to facilities found in substantial compliance; the length printed on it (2-year license) is set by the department, and the facility still gets at least one unannounced inspection every year.
What care is The Crossroads at Bon Air licensed to provide?
The Crossroads at Bon Air's license covers both residential living care and assisted living care, with a special care unit for residents with serious cognitive impairment; the VDSS record also notes non-ambulatory residents accepted.
Ask which assessed needs would require a move, and get the answer in the resident agreement. See how the two levels differ and special care unit staffing rules.
What have VDSS inspectors found at The Crossroads at Bon Air?
VDSS has posted 9 inspections of The Crossroads at Bon Air from 2022 to 2026: 2 found at least one violation and 2 were complaint-related, and the latest, on May 15, 2026, cited 0 standards.
| Date | Type | Complaint | Violation | Sections cited (22VAC40-73-) |
|---|---|---|---|---|
| May 15, 2026 | Monitoring | No | No | 0 |
| Mar 18, 2026 | Monitoring | No | Yes | 640, 680 |
| Mar 18, 2026 | Monitoring | No | No | 0 |
| Mar 18, 2026 | Complaint | Yes | No | 0 |
| Apr 10, 2025 | Complaint | Yes | No | 0 |
| Jan 24, 2025 | Renewal | No | No | 0 |
| May 3, 2024 | — | No | No | — |
| Apr 18, 2023 | — | No | Yes | — |
| Feb 15, 2022 | — | No | No | — |
What inspectors wrote since mid-2024
Mar 18, 2026 (monitoring):
- 640 medication management plan and reference materials: Based upon a self-report the facility did not ensure that each resident’s prescription medications and any over-the-counter drugs and supplements ordered for the resident are filled and refilled in a timely manner to avoid missed dosages.
- 680 administration of medications and related provisions: Based on a self-report the facility did not administer medication in accordance with the physician’s instructions and consistent with the standards of practice outlined in the current medication aide curriculum approved by the Virginia Board of Nursing.
Quoted text is the first sentence of each finding on the VDSS record; plans of correction are not posted online.
How does The Crossroads at Bon Air compare with similar-sized facilities in Chesterfield County?
The Crossroads at Bon Air ranks 4th by capacity among 26 licensed facilities in Chesterfield County (county median 78, regional median 18.5), so it is larger than the typical Richmond-area facility; since October 2024 it has had 6 inspections, 1 with violations.
| Facility | City | Capacity | Special care unit | Inspections with violations since Oct 2024 |
|---|---|---|---|---|
| Bellgrade Estates Senior Living | Midlothian | 130 | Yes | 4 of 8 |
| Watercrest Richmond Assisted Living and Memory Care | Moseley | 122 | Yes | 4 of 10 |
| Auburn Hill Senior Living | Midlothian | 115 | Yes | 4 of 11 |
| Brookdale Midlothian | Midlothian | 100 | Yes | 4 of 10 |
Who can help with a concern about The Crossroads at Bon Air?
For Richmond the closest hospital in the state directory is Bon Secours St. Francis Medical Center, and the free aging agency and ombudsman for Chesterfield County is Senior Connections, The Capital Area Agency on Aging at 804-343-3000.
Licensing complaints go to VDSS at 1-800-543-7545; suspected abuse to APS at (888) 832-3858. More local contacts are on our Chesterfield County page.
| Shown in the VDSS record | Not in the record | |
|---|---|---|
| License | 2-year license, expires Mar 10, 2027 | Accreditation, awards |
| Size | 120 licensed residents | Current occupancy |
| Oversight | 9 inspections, 2 with violations | A star rating (Virginia has none) |
| Price | Not published | Ask for a written rate sheet |
Source: Virginia Department of Social Services, Division of Licensing Programs, data as of Oct 28, 2026.
